Runs on the SIM already in every phone
Call management software is a tool that logs, organises and follows up every business call, so leads stop slipping through missed calls and notebooks. mCallz does it on the SIM your team already calls from: the phone's dialer becomes your CRM, auto dialer and WhatsApp sender.
Calls go out on each phone's own SIM. Dialer, CRM and WhatsApp for ₹4,000 per user a year (₹333/month), down to ₹208/month for bigger teams. GST extra.
The short answer
Call management software records, organises and acts on a team's phone calls, linking each call to a lead, a next step and a report.
mCallz is call management software that runs on Android and iPhone and replaces the phone's own dialer. Calls still go out on each employee's SIM, but every call now opens a caller card with the lead's status and last remark, ends with a two-tap status and follow-up, and appears in the owner's web dashboard. The same app runs an auto dialer through lead lists, rings follow-up reminders like an alarm even on a locked phone, and sends a WhatsApp message after missed, incoming or outgoing calls. For field teams it adds selfie attendance with an office geofence and a route map of each working day. The app is available in more than 40 languages, and its feature list was last updated on 14 October 2026.
Benefits
SIM, WhatsApp, Google Meet and Zoom calls land in one history, with the correct SIM name on each.
Reminders ring like an alarm at the exact time, even when the phone is locked or has restarted.
The auto dialer works through a list hands-free and redials unanswered numbers up to three times.
The owner sees each employee's calls, punch times and field route without a daily report.
The caller card shows the lead's status and last remark, even over the lock screen.
A message goes out after missed, incoming or outgoing calls without anyone typing it.
Two kinds
Call management software comes in two kinds. SIM-based tools work on the mobile numbers a team already has; cloud telephony routes calls through virtual numbers over the internet. Read the full comparison of SIM-based and cloud call management.
Best for: outbound sales, telecalling and field teams.
Best for: inbound call centres and support desks.
Features
01
mCallz replaces the phone's default dialer, so calls, contacts and history work as before. The difference shows when the phone rings: a full-screen caller card names the lead and shows their status and last remark, even over the lock screen.
02
The auto dialer works through a list one number at a time, hands-free. Start it from filtered leads, an imported sheet, call-log numbers or today's due follow-ups, and pause, skip or stop it from any screen.
03
A missed call no longer means a lost lead. mCallz sends a WhatsApp message after missed, incoming or outgoing calls, each with its own text and attachment, and keeps the full chat beside the lead's call history.
Also see how the after-call WhatsApp message is set up, and how a bulk WhatsApp campaign reports back.
04
Every employee's calls roll up to the owner's account. The dashboard shows total, connected, missed and lost-lead calls as rings, and a tap on any ring opens those exact calls.
05
Staff punch in with a live selfie inside the office geofence. For field staff who turn it on, location is recorded only between punch in and punch out, and the web shows each day's route, stops and kilometres.
Running reps or technicians? Read the guides for a sales team on the road and for service engineers on job visits.
More features
How it works
Four moments from a sales team's day, and what mCallz does at each one. The people are illustrations, not named customers. For a closer look, see the bulk calling app for very large lists, the auto WhatsApp message after call for missed callers, and click to call for staff at a desk.
A list of 120 new leads arrives from a Google Sheet.
The auto dialer calls them one by one, and each call ends with a status.
A returning customer calls while the agent is at lunch.
The missed call triggers a WhatsApp message with the price list.
A callback was promised for this afternoon.
The reminder rings like an alarm with the lead's last remark on screen.
The owner wants to know who called whom today.
The web dashboard shows each agent's calls, results and punch times.
At a glance
| Feature | What it does | Best for |
|---|---|---|
| Dialer and caller card | Shows lead status and last remark on every incoming call | Any team that answers sales calls |
| Auto dialer | Calls a list one by one with redial and a ring limit | Telecalling teams with large lists |
| Follow-up reminders | Ring like an alarm at the exact time, even when locked | Real estate, education and insurance sales |
| Auto WhatsApp after call | Sends a message after missed, incoming or outgoing calls | Teams that miss calls after hours |
| Bulk WhatsApp | Sends personalised messages to a filtered list, with reports | Offers, reminders and renewals |
| Lead CRM and imports | Pipeline, tags and auto-import from Sheets or an API | Teams buying leads from ads and portals |
| Team call logs | Rolls every employee's calls up to the owner's account | Owners and sales managers |
| Attendance and field tracking | Selfie punch, geofence, route map and kilometres | Field sales and service staff |
Platforms
Android gets everything, including replacing the default dialer and reading the call log, so SIM calls are tracked without any extra step.
iPhone gets every feature except the phone's own call log, which iOS does not open to apps.
The web dashboard is where owners read team call logs, attendance and route maps, and export reports to Excel. A click on a number in Chrome can also make the phone dial it.
The app speaks more than 40 languages, with right-to-left support. Prefer reading in Hindi? Start with टेलीकॉलिंग क्या है.
Who uses it
mCallz is priced per user, so a team of 3 pays for 3 users and calls from the phones it already has, with no desk phones or virtual numbers to buy. These are the small businesses it fits best, and clinics answering patient calls have their own clinic CRM page. Running a floor of outbound agents instead? See the call center CRM, or weigh the options in our best call management software list.
Leads from ads and portals land in mCallz, site visits become alarms, and the floor plan goes out on WhatsApp after the call. Best for: broker teams of 3 to 50. Real estate CRM details
Counsellors auto-dial enquiry lists and log each parent's interest, with a follow-up before the batch starts. Best for: admission teams. Education CRM details
Renewal reminders ring before a policy expires, and every call to the customer is kept in one history. Best for: agents and DSA teams. See the insurance CRM and the loan CRM.
Staff punch in with a selfie at the office, and the owner sees the day's route and kilometres in the employee location tracking app. Best for: teams that work outside the office. Read the field sales app and field service app guides.
Honest limits
mCallz is built around the SIM in each phone. Pick something else in these cases:
Worked example
The company is an illustration, not a named customer.
A property firm in Pune buys about 600 leads a month from social ads, which arrive in a Google Sheet. mCallz imports the sheet on a schedule and shares the leads among the 10 telecallers. Each morning, every telecaller starts an auto dialer session on their own leads; each call ends with a status such as "Interested" or "Site visit" and, where needed, a follow-up alarm.
When a lead misses a call, mCallz sends the project brochure on WhatsApp. The 2 field agents punch in with a selfie and their route map shows each site visit. At 6:30 pm the owner opens the web dashboard and sees calls, connected calls and new site visits by person, with no spreadsheet to collect. With 12 users the team sits in the 10 to 19 band, so it pays ₹36,000 a year (US$402.72) before GST.
Price
Billed yearly per user, and the price per user drops as your team grows. Teams above 20 users get a custom quote.
Billed yearly, per user, GST extra. Every user on a team pays that team's band price, so 12 users pay ₹3,000 each. See full plan details, or ask us on WhatsApp.
Questions
Call management is how a business handles its phone calls: how they are answered, logged, routed and followed up. Call management software automates it, so every call is linked to a customer, an outcome and a next step.
A call management system is the software and rules a business uses to handle calls, from the dialer and caller ID to call logs, reminders and reports. In mCallz, that system runs on each employee's phone and reports to one web dashboard.
Phone call management means keeping control of every call on a phone: who called, what was said and what happens next. On a business phone, an app such as mCallz records each call against the lead and sets the follow-up.
Call management on Android is the set of tools that decide how calls are logged, answered, blocked and followed up. An app such as mCallz can replace the default dialer, so every call gets a caller card, a status and a reminder.
For a sales team that calls from its own SIM cards, mCallz is a strong choice because the dialer, CRM, follow-ups and WhatsApp live in one app. For an inbound call centre that needs virtual numbers and call queues, a cloud telephony app fits better today.
mCallz works on the team's own SIM. It replaces the phone's dialer, so calls go out on the existing number and every call is logged against the lead without a virtual number or a desk phone.
mCallz is call management software for Android, iPhone and the web. It combines a phone dialer, auto dialer, lead CRM, follow-up alarms, WhatsApp automation, team call reports and staff attendance in one account.
mCallz is billed yearly per user and gets cheaper as the team grows: ₹4,000 per user for 1 to 4 users (US$44.08), ₹3,500 for 5 to 9, ₹3,000 for 10 to 19 and ₹2,500 for a 20-user team. GST is extra, and larger teams get a custom quote.
mCallz has a free trial: sign up at app.mcallz.com to try it before you pay. After the trial, a seat costs ₹333 a month billed yearly, falling to ₹208 for bigger teams, and a demo is available on WhatsApp.
A telecalling CRM stores every lead a caller works and records what happened on each call. It keeps the status, remarks and next follow-up together, so the next call starts where the last one ended.
A BPO usually combines three tools: a dialer, a CRM that stores every customer and call, and quality monitoring for supervisors. Smaller outsourced teams that call from mobile phones often get all three from SIM-based call management software such as mCallz.
Most large call centres use cloud contact centre software with IVR menus, call queues and call recording, connected to a CRM. Outbound sales teams that call from mobile phones use SIM-based call management software such as mCallz instead.
Yes. The iPhone app has every mCallz feature except reading the phone's own call log, which iOS does not allow apps to do. Android phones get the full dialer and call log features.
Yes. You set separate messages for missed, incoming and outgoing calls. Each can go out in the background through the WhatsApp Business API, or open WhatsApp with the message ready to send.
Install mCallz on one phone and make a call. The lead, the remark and the follow-up are already there.
